Shipping policy

Free Standard Shipping With One Scooter

Orders that include at least one eligible LEFEET underwater scooter main unit qualify for free standard shipping to eligible mainland delivery addresses in North America and European Union member countries. Compatible accessories shipped in the same qualifying order are included when carrier and lithium-battery rules allow.

Excluded Destinations and Remote Areas

Free shipping does not apply to Hawaii, Alaska, U.S. territories, remote or island addresses, military addresses (APO/FPO/DPO), PO boxes, or locations classified by the carrier as an extended or special-service area. Eligibility is determined by the delivery postcode and the available carrier service.

Shipping to other countries and excluded locations is calculated at checkout when available. If no rate appears, contact us for a quote. The final charge depends on the destination, parcel size, lithium-battery requirements, and available service.

Processing, Tracking, and Delivery

Estimated processing and delivery times are shown on the product page or at checkout where available. We will send tracking information after dispatch. Scooters, batteries, and accessories may ship separately to comply with carrier requirements. Delivery dates are estimates and can be affected by customs, weather, peak seasons, and carrier delays.

Lithium-Battery Shipments

Underwater scooters and replacement batteries may require an approved battery-shipping service. Some air routes, express services, and destinations are unavailable. We may contact you if the selected service must be changed or if additional documentation or shipping charges are required.

Duties and Taxes

Import duties, local taxes, brokerage fees, and customs charges are not included unless checkout clearly states otherwise. The recipient is responsible for charges imposed by the destination country.

Address Changes and Cancellations

Check the delivery address carefully before submitting the order. Contact us immediately if a change is needed. We cannot guarantee an address change or cancellation after fulfillment has started.

Damage, Loss, or Delivery Problems

Inspect the package promptly. If an item arrives damaged, incorrect, or incomplete, contact support@eagleroam.com with your order number and clear photos of the outer packaging, shipping label, and product. For a package marked delivered but not received, contact us promptly so we can help open a carrier investigation.

Last updated: August 9, 2026.