Refund policy

30-Day Return Requests

You may request a return within 30 days after receiving your order. Contact support@eagleroam.com before sending anything back. Include your order number, product and variant, serial number when applicable, the reason for the request, and clear photos or video when the item is damaged or not working as expected.

Return Eligibility

For a non-defective return, the item must be unused, dry, clean, and in the condition received, with all included batteries, chargers, mounts, manuals, accessories, labels, and original packaging. Products that have been used in water, installed, modified, damaged after delivery, or returned with missing components may be refused or may receive a reduced refund where permitted by law.

Products sold at a promotional price are not automatically excluded from return. Items are final sale only when clearly identified as final sale before purchase, subject to mandatory consumer rights.

Damaged, Incorrect, or Defective Items

Inspect your order promptly after delivery. If the product is damaged in transit, incorrect, incomplete, or appears defective, contact us as soon as possible with the order number and evidence. After review, EAGLEROAM will provide the appropriate next step, which may include troubleshooting, replacement parts, repair, replacement, or refund. Do not discard the packaging until the case is resolved.

LEFEET Limited Warranty Support

Eligible LEFEET P1, P1 Lite, S1 Pro, and C1 products are supported under the applicable LEFEET limited hardware warranty: 12 months for the main body and 6 months for the battery, beginning from the invoice date. Coverage depends on proof of purchase, serial number, region, product use, and the manufacturer’s warranty terms. Accessory coverage may vary. EAGLEROAM will help diagnose the issue and coordinate an eligible warranty claim.

The limited warranty does not normally cover collision or impact damage, misuse, commercial overuse, improper storage, water damage caused by incorrect assembly, use of an incompatible battery or charger, unauthorized modification or repair, normal wear, cosmetic damage that does not affect function, or a removed or altered serial number. Mandatory legal rights are not limited by this policy.

Bundles and Promotional Orders

A bundle must be returned with every included component. If part of a bundle is kept, damaged, or missing, the refund may be recalculated using the price of the items retained. Any gift-with-purchase item must also be returned unused or its stated value may be deducted where permitted.

Return Shipping

After approval, we will provide the return address and instructions. Do not send returns to the manufacturer or another address without authorization. For a change-of-mind or other non-defective return, the customer is responsible for return shipping unless local law requires otherwise. For an approved incorrect, transit-damaged, or defective item, EAGLEROAM will provide reasonable return-shipping support as required by the resolution and applicable law.

European Union 14-Day Right of Withdrawal

If the order is delivered to the European Union, you may have the right to cancel or return a distance purchase within 14 days without giving a reason. The product must be handled only as necessary to establish its nature, characteristics, and function. You may be responsible for return shipping and for diminished value caused by handling beyond that standard, except where applicable law provides otherwise. This section does not reduce any mandatory EU consumer right.

Refunds

We will notify you after the return is received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Banks and card issuers may need additional time to post the credit. If more than 15 business days have passed after approval, contact support@eagleroam.com.

Last updated: August 9, 2026.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@eagleroam.com. Please note that returns will need to be sent to the following address: [ROOM 4, 16/F, HO KING COMMERCIAL CENTRE, 2-16 FAYUEN STREET, MONGKOK KOWLOON, HONG KONG]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@eagleroam.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@eagleroam.com.